View Profile: Cadillac Customer Service - Cadillac ATS Forum : Cadillac ATS Forums

2 Visitor Messages

  1. View Conversation
    Shane, thank you for the response. The mileage is 12,555
    The dealer is:

    West Herr Buick GMC Cadillac of East Aurora
    Sales: 888-271-4352 | Service: 888-623-2033 535 Main Street, East Aurora, NY 14052

    The smell is extreme, can you confirm it is not a health hazard? When you research mold on the internet there is nothing good that is reported.

    I did notify the dealer that their implementation of the Service Bulletin was not successful, they advised they would contact GM engineering, in the meantime I am exposed to breathing in an odor from mold. My wife suggested I contact the National Highway Traffic Safety Administration so they can determine the safety of prolonged exposure to the foul air.

    Larry Szal
  2. View Conversation
    Hi Laura,

    I'm a new ATS owner and I'm having issues with CUE and my Samsung Galaxy S3. When it pairs via Bluetooth, a message from the system indicates "a device is initializing" and speech commands will not be available until initialization is complete. However the initialization never completes and when I hit the voice command switch I'm greeted with that abbreviated notice that the device is initializing.

    My VIN number is 1G6AE5SX3D0124091.

    Thanks for your help.

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About Cadillac Customer Service

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About Cadillac Customer Service
My name is Matt and I am here as the GM representative for the Cadillac ATS. Our role is not technical in nature but to assist customers with product questions, order tracking, recall information, dealership quality, service appointment monitoring, and other such services. I am very much excited to be part of this community! The ATS is a fantastic and I enjoyed my test drive tremendously. On the car ownership hierarchy, I hope to have something like it someday. Please let us know your questions and concerns. Your business with Cadillac is much appreciated!


Cadillac Customer Assistance
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